Electric burners do NOT product any smoke. When burning incense on coal, the smoke is generated from the burning of the coal and not from the incense itself. Incense only needs to be heated to activate the scent from the resin inside, which is what our burner does. No electric burner can produce smoke as producing smoke requires combustion, whereas electric burners provide heat using a coil.

Frankincense, agarwood (oud), sandalwood, bakhoor, aroma oils, essential oils and almost all other types of resins.

As with any electrical item that produces gradual heat, it needs a little time to heat up. Once you turn on the burner and select the temperature using the thermostat dial, the burner will quickly heat to the desired temperature. Please allow a few minutes for it to get to the desired temperature. At the highest setting, it may take a few extra minutes to reach the highest heat setting. This a safety feature to ensure the burner does not overheat quickly.

Some customers have stated that they cannot smell agarwood (oud) after placing it on the plate, even at the highest setting. This is most definitely to do with the quality of the agarwood chips you are using. Agarwood chips have a variety of qualities. If you use poor quality agarwood which does not contain enough oud resin, you are unlikely to get the oud scent. We recommend using good quality agarwood. You should notice resin on the agarwood chips melting as it heats. If you do not notice this resin melting, then the oud chips you are using are of poor quality. Retry with quality oud chips; we can guarantee that it will produce the scent.

Unlike coal, which heats the oud wood for minutes and then burns out the wood, this burner will gradually heat the resin inside the oud wood to produce the oud scent. You should be able to smell the scent after a few minutes. If after trying with good quality oud chips, you are unable to smell anything, contact us directly for assistance.

Our burner is extremely durable. The reason why other electric burners stop working after a while is because the wiring is not suitable. Also, the components used are of a poor quality. Our burner is designed using high quality components and the wiring is high standard. This ensures the burner lasts a long time. We have been testing our burners for durability. The particular burner used for testing has been working for the more than 1 year without any issues. It heats as desired and is in full working condition. We also offer a warranty that covers any manufacturing issues.

The components, wiring, safety, durability, design and overall service makes our burner better than other burners on the market. It is a product you can be confident in and a service you can trust. We offer limited warranties for our product and lifetime product support.

We quality test every burner during manufacturing. However, despite our best efforts, some burners may not work as intended. This is the case with any electric appliance. However, you can be confident in knowing that we will replace any burner free of charge that does not work or stops working due to a manufacturing defect. Simple contact us and we will arrange the replacement for you.

Electric burners are better than coal burning as electric burners allow the resin inside the incense to be heated slowly and gradually, stopping it from burning out quickly. Your incense will produce a scent for much longer as it gradually heats. This is not the case with coal. Coal burns the incense at a much higher temperature and extremely quickly, resulting in faster burning of incense and less scent over a longer period of time.

Simply put, if you want a quick boost of scent, go with coal. If you want the scent to gradually spread around the room for a much longer period and make your incense last much longer, go with electric burners.